Free Shipping On All Orders Over $300.

 

We offer free standard shipping on all orders over $300 within New Zealand, in most cases, we offer free 2-5 day shipping!*

*Shipping deadlines do not include oversize items that ship via scheduled delivery such as TVs, furniture, and some subwoofers.

 

Transit Times

Free Standard Shipping Transit Times: 1-5 business days. Orders are processed and shipped by us within 24-48 hours with most orders shipping the same day they are placed. Please allow extra time for delivery to remote addresses and some oversize shipments.

Free Scheduled Delivery Transit Times: 1-10 business days*. Oversized items ship via specialty motor freight and require inspection and an adult signature at the time of delivery. You will be contacted by the carrier prior to delivery to make delivery arrangements if required. Please read below for our tips on how to receive your oversized shipment. Oversized items include but are not limited to TVs over 37", select subwoofers and floor standing speakers, furniture, and most items over 35kg.

Business days are Monday - Friday and exclude public holidays. 

 

What do I do if my product is damaged or lost in transit?

If your item is damaged in transit, please refuse the package and contact us at 027 546 9736  or via email at hannes@distinctionaudio.co.nz within 24 hours. We will assist you with obtaining a replacement product if available in insured by transit company. Any claims for loss must be reported to us within 30 days of intended receipt of the merchandise.

 

What if my product is backordered?

When you place an order for an item that is not in-stock and is shown incorrectly on our website, you will receive an email or phone call with the estimated ship date. You can cancel your order anytime before the item is shipped by us. Please note that once your item ships we are unable to cancel your order.

 

What if I need to cancel my order?

If your order has not yet shipped, please call us at 027 546 9736  and we will make every effort to stop cancel your order before it ships. 

Once an order is pulled for shipping, it cannot be cancelled. Please give us a call at 027 546 9736 to request an RMA# to return your order if possible and if accepted by distributor and or retailer. In the event that we or third parties refuse your package for any reason other than shipping damages, you will be subject to paying the full shipping price of the product both ways.

30 Day Return or Exchange

 

CHANGE OF MIND

Please choose carefully as we do not have to provide a refund if you have changed your mind about a particular purchase.

Consumers

Under the Consumer Guarantees Act 1993 (‘CGA’), you have guaranteed legal rights for goods [and services] you buy. These are called ‘consumer guarantees’, and include the following:
1) a guarantee that the goods are of acceptable quality, such that the goods are: 
>fit for all the purposes for which goods of that type are commonly supplied;
>free from minor defects;
>safe
>durable; and
>acceptable in appearance and finish;
2) a guarantee that the goods are fit for any particular purpose made known by you, or for which we represent that they are or will be fit;
3) a guarantee that the goods correspond with any description with which the goods are supplied; and
4) a guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model. If the goods [or services] we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy. These guarantees are in addition to any warranty offered by a manufacturer. The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.

How do I return a product due to failure?

 

Step 1 - Call or email us

Start your return by calling us at 027 546 9736  or emailing hannes@distinctionaudio.co.nz

Step 2 - Pack Carefully

Please secure all returns and exchanges in the original manufacturer's packaging and box with all accessories and manuals. We recommend double boxing your return by securing the manufacturer's box inside of another box designed for shipping. A safely packaged and complete return is less likely to incur a restocking fee. Be sure to remove or cover any old shipping labels on the shipping box.

Step 3 - Ship the item back to us

We recommend using an insured and trackable shipping method as we cannot be responsible for anything lost or damaged on its way back to us. If you received a shipping label, affix the label to the outside of your shipping box and drop it off at the designated drop-off center.

 

After your return is received, we'll refund your original payment method (less any return or restocking fees if applicable*). Please allow up to two billing cycles for the refund credit to appear on your statement. Refunds are issued to the original method of payment within 3 days of return.

 

*Return Fees
Freight & Oversize Return Fees: Items originally shipped via free scheduled delivery/specialty motor freight require special shipping and will incur return fees (starting at $150). Oversize items include but are not limited to TVs over 37", select subwoofers and floorstanding speakers, furniture, and most items over 35kgs. Returns for an exchange will also incur return fees. For return fee details, please call 027 546 9736  or emailing hannes@distinctionaudio.co.nz

Restocking Fees: In the event merchandise is not returned in its original condition or packaging, was previously installed, is missing parts, has a missing or different serial number from the one shipped, or is damaged during return shipment due to improper packing, a partial refund may be given or the return may be refused.